Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account: Name, email address, password, and profile information
• Upload conversation screenshots: Images containing text conversations for AI analysis
• Use our services: Dating goals, preferences, and feedback you provide
• Contact us: Support inquiries, feedback, and communications
• Subscribe to newsletters: Email address and communication preferences

1.2 Information Collected Automatically

When you use our service, we automatically collect:

• Usage data: How you interact with our app, features used, time spent
• Device information: Device type, operating system, browser type, IP address
• Log data: Access times, pages viewed, app crashes, and performance data
• Location data: General location (city/country level) for service optimization

1.3 Information from Third Parties

We may receive information from:

• Authentication services: When you sign up using Google or Apple ID
• Analytics providers: Aggregated usage statistics and performance metrics
• Payment processors: Transaction data for subscription management

2. How We Use Your Information

We use your information to:

2.1 Provide and Improve Our Services

• Analyze conversation screenshots using AI to provide dating advice
• Generate personalized response suggestions and dating tips
• Track your progress and provide insights on communication improvement
• Customize the app experience based on your preferences and usage patterns

2.2 Account Management and Communication

• Create and manage your account
• Process subscription payments and manage billing
• Send service updates, security alerts, and support messages
• Respond to your inquiries and provide customer support

2.3 Research and Development

• Improve our AI algorithms and conversation analysis capabilities
• Develop new features and enhance existing functionality
• Conduct anonymized research on dating communication patterns
• Test and optimize app performance and user experience

2.4 Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Protect against fraud, spam, and abuse
• Enforce our Terms of Service and other agreements
• Resolve disputes and investigate violations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• AI and ML services: OpenAI and other providers for conversation analysis
• Cloud hosting: AWS, Google Cloud, or similar for data storage and processing
• Analytics: Google Analytics and similar services for usage insights
• Payment processing: Stripe, PayPal, and app store payment systems
• Customer support: Help desk and communication platforms

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with subpoenas, court orders, or legal processes
• Respond to government requests or investigations
• Protect our rights, property, or safety, or that of our users
• Prevent fraud, abuse, or illegal activities

3.3 Business Transfers

If InnerAlpha is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Consent

We may share your information with your explicit consent for purposes not covered in this policy.

4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Safeguards

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access controls: Role-based access with multi-factor authentication
• Network security: Firewalls, intrusion detection, and monitoring
• Regular audits: Security assessments and vulnerability testing

4.2 Operational Safeguards

• Employee training: Regular privacy and security awareness programs
• Data minimization: We collect only necessary information
• Incident response: Procedures for handling security breaches
• Vendor management: Security requirements for all service providers

4.3 Conversation Data Protection

Your uploaded conversation screenshots receive special protection:

• Processed and analyzed only for providing dating advice
• Automatically deleted after analysis completion
• Never shared with other users or third parties
• Processed in secure, isolated environments

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

5.1 Retention Periods

• Account data: Until you delete your account plus 30 days
• Conversation screenshots: Deleted within 24 hours of analysis
• Usage analytics: Aggregated data retained for 2 years
• Support communications: Retained for 3 years
• Financial records: Retained as required by law (typically 7 years)

5.2 Deletion Procedures

When data is scheduled for deletion:

• Data is permanently and securely deleted from our systems
• Backups are also purged according to our retention schedule
• Some aggregated, anonymized data may be retained for research purposes

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Right to access: Request a copy of your personal information
• Data portability: Receive your data in a portable format
• Information about processing: Learn how we use your data

6.2 Correction and Deletion

• Right to rectification: Correct inaccurate personal information
• Right to erasure: Request deletion of your personal information
• Account deletion: Delete your entire account and associated data

6.3 Control and Objection

• Right to object: Object to certain types of data processing
• Restrict processing: Limit how we use your information
• Withdraw consent: Revoke consent for optional data uses

6.4 Exercising Your Rights

To exercise these rights:

• Contact us at privacy@inneralpha.ro
• Use the privacy controls in your account settings
• We will respond within 30 days of receiving your request
• We may require identity verification before processing requests

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential cookies: Required for basic app functionality
• Analytics cookies: Help us understand how you use our service
• Preference cookies: Remember your settings and choices
• Marketing cookies: Used for advertising and marketing purposes

7.2 Managing Cookies

You can control cookies through:

• Your browser settings to accept, reject, or delete cookies
• Our cookie preferences center (where available)
• Opting out of analytics tracking through Google Analytics
• Using browser privacy modes or ad blockers

8. International Data Transfers

InnerAlpha operates globally, and your information may be transferred to and processed in countries other than your own:

8.1 Transfer Safeguards

• We use appropriate safeguards for international data transfers
• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where available
• Privacy Shield frameworks (where applicable)

8.2 Data Processing Locations

Your data may be processed in:

• European Union (primary data centers)
• United States (cloud services and AI processing)
• Other countries where our service providers operate

9. Children's Privacy

InnerAlpha is not intended for use by children:

• Our service is designed for adults aged 18 and older
• We do not knowingly collect information from children under 18
• If we learn we have collected child data, we will delete it immediately
• Parents can contact us if they believe their child has provided information

10. Updates to This Policy

We may update this Privacy Policy from time to time:

• We will notify you of material changes via email or app notification
• The "Last updated" date at the top reflects the most recent version
• Continued use of our service constitutes acceptance of updates
• Previous versions are available upon request

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

For EU residents, you also have the right to lodge a complaint with your local data protection authority.