Help Center

Creating an account is simple:

1. Visit app.inneralpha.ro
2. Click "Sign Up" and choose your registration method
3. Enter your email and create a secure password, or sign up with Google
4. Verify your email address
5. Complete your profile setup and start using InnerAlpha!

The free plan includes:

• 5 conversation analyses per month
• Basic response suggestions
• General dating tips and insights
• Access to our mobile app
• Community forum access

Upgrade to Pro for unlimited analyses and advanced features!

To upload your first conversation:

1. Take a screenshot of your dating conversation
2. Open the InnerAlpha app
3. Tap the camera icon or "Analyze Conversation" button
4. Select your screenshot from your photo library
5. Wait a few seconds for AI analysis
6. Review your personalized advice and response suggestions!

InnerAlpha works best with:

• Dating app conversations (Tinder, Bumble, Hinge, etc.)
• Text message exchanges with romantic interests
• Social media direct messages
• Clear, readable text in screenshots
• Conversations where you need response suggestions

Make sure the text is legible and the conversation shows sufficient context for the best advice.

Our AI analysis process:

1. Text Recognition: Extracts text from your screenshot
2. Context Analysis: Understands conversation flow and tone
3. Psychology Assessment: Applies dating psychology principles
4. Response Generation: Creates personalized suggestions
5. Explanation: Provides reasoning behind each suggestion

The entire process takes just a few seconds and is completely automated.

For the best results:

• Take screenshots in good lighting
• Ensure text is large enough to read clearly
• Avoid zooming in too much or too little
• Clean your phone's camera lens
• Use high-resolution display settings
• Avoid heavily compressed or edited images

If the AI can't read your text, try retaking the screenshot with better clarity.

InnerAlpha is optimized for one-on-one dating conversations. While you can upload group chats, the advice quality may be lower because:

• Dating psychology is different in group settings
• Multiple participants create complex dynamics
• Context becomes harder to interpret

For best results, stick to direct messages with your romantic interest.

Analysis typically takes:

• Simple conversations: 3-5 seconds
• Complex conversations: 5-10 seconds
• Multiple screenshots: 10-15 seconds

Factors that may increase processing time include image quality, conversation length, and server load. If analysis takes longer than 30 seconds, try refreshing or contact support.

To upgrade your subscription:

1. Go to your account settings in the app
2. Tap "Subscription" or "Upgrade"
3. Choose between Pro ($19/month) or Expert ($39/month)
4. Enter your payment information
5. Confirm your subscription

Your upgrade takes effect immediately, and you'll get access to all premium features!

Yes! You can cancel anytime:

• Go to Account Settings → Subscription
• Click "Cancel Subscription"
• Confirm your cancellation
• You'll keep premium access until your billing period ends
• Your account automatically reverts to the free plan

No cancellation fees or complicated procedures!

Our refund policy:

• Free trials: Cancel anytime with no charge
• First-time subscribers: 7-day money-back guarantee
• Technical issues: Full refund if we can't resolve problems
• Billing errors: Immediate correction and refund

Contact support@inneralpha.ro for refund requests with your order details.

To update your payment method:

1. Go to Account Settings → Billing
2. Click "Update Payment Method"
3. Enter your new card details
4. Save changes
5. Your next payment will use the new method

We accept all major credit cards and PayPal. Your billing information is securely encrypted.

Your privacy is our top priority:

• Automatic deletion: Screenshots are deleted within 24 hours
• Secure processing: Analysis happens in encrypted environments
• No human review: Only AI systems process your conversations
• No sharing: Your conversations are never shared with other users
• Encrypted storage: Temporary storage uses military-grade encryption

Read our full Privacy Policy for complete details.

We implement industry-leading security measures:

• Data encryption: TLS in transit, AES-256 at rest
• Access controls: Multi-factor authentication for all staff
• Regular audits: Third-party security assessments
• GDPR compliance: European data protection standards
• Minimal data: We collect only what's necessary

Yes, you have full control over your data:

• Go to Account Settings → Privacy
• Click "Delete Account"
• Confirm deletion (this cannot be undone)
• All your data is permanently deleted within 30 days
• You can also download your data before deletion

Account deletion includes all conversations, advice history, and personal information.

We never sell your personal data. Limited sharing only occurs for:

• AI processing: OpenAI and similar providers (no personal info sent)
• Payment processing: Stripe and app stores (billing info only)
• Analytics: Aggregated, anonymized usage data
• Legal requirements: Only when required by law

All third parties are bound by strict privacy agreements.

Try these troubleshooting steps:

1. Check file size: Images should be under 10MB
2. Verify format: Use JPG, PNG, or HEIC formats
3. Test internet: Ensure stable wifi or cellular connection
4. Restart app: Close and reopen InnerAlpha
5. Check permissions: Allow photo access in device settings
6. Update app: Download the latest version

Still having issues? Contact support@inneralpha.ro with your device type.

If analysis appears stuck:

1. Wait 30 seconds: Complex conversations take time
2. Check connection: Ensure stable internet
3. Refresh screen: Pull down to refresh or restart app
4. Try again: Upload the same screenshot again
5. Check image quality: Ensure text is clearly readable

Processing usually completes within 10 seconds. Contact support if regularly experiencing delays.

Login troubleshooting steps:

1. Check credentials: Verify email and password are correct
2. Reset password: Use "Forgot Password" link
3. Clear cache: Clear browser/app cache and cookies
4. Try different method: If you used Google signup, try that
5. Check email: Look for verification or security emails
6. Contact support: We can help reset your account

To fix crashes and freezing:

• Update app: Install the latest version from app store
• Restart device: Full phone restart can resolve memory issues
• Free storage: Ensure at least 1GB free space
• Close other apps: Free up device memory
• Check OS version: Update to latest iOS/Android
• Reinstall app: Delete and reinstall InnerAlpha

If crashes persist, send us your device model and OS version for specific troubleshooting.

Our AI advice is based on:

• Research foundation: Psychological studies on attraction and communication
• Large dataset: Analysis of thousands of successful conversations
• Continuous learning: AI improves with each interaction
• Expert validation: Advice reviewed by relationship psychologists

While highly accurate, remember that dating involves many personal factors. Use AI advice as guidance, not absolute rules.

To improve context understanding:

• Include more messages: Upload screenshots with 5-10 message exchanges
• Show conversation start: Include initial messages for background
• Avoid mid-conversation clips: Include context before and after
• Clear text quality: Ensure all text is readable
• Add personal context: Use the notes field to explain situation

Personalizing AI suggestions:

• Complete your profile: Add communication style preferences
• Use feedback options: Rate suggestions to improve future advice
• Adapt suggestions: Modify AI responses to match your voice
• Set communication goals: Specify if you prefer humor, sincerity, etc.
• Try multiple options: AI provides 3-5 different suggestion styles

The AI learns your preferences over time and provides increasingly personalized advice.

Yes! Your feedback helps improve the AI:

• Rate suggestions: Thumbs up/down on each response option
• Report results: Tell us if suggestions led to positive outcomes
• Suggest improvements: Use the feedback form in app settings
• Share success stories: Help us understand what works

Your feedback directly influences AI training and helps other users get better advice.